At Sailnovo, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help with an easy and straightforward return and refund process.
Return Policy
You may return most new, unused items within 30 days of delivery for a full refund or exchange.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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It must also be in the original packaging.
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A receipt or proof of purchase is required.
Please do not send your purchase back without contacting us first.
How to Initiate a Return
To start a return, please contact our support team at contact@sailnovo.net with the following details:
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Order number
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Item(s) you wish to return
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Reason for the return
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Photos (if the item arrived damaged or defective)
Once your return is approved, we’ll provide instructions on where to send the package.
Refunds
Once we receive and inspect your returned item, we’ll notify you by email regarding the status of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
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Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at contact@sailnovo.net.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company – it may take some time before your refund is officially posted.
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Contact your bank – processing time may vary.
If you’ve done all of this and still have not received your refund, please contact us at contact@sailnovo.net.